Tuesday, September 15, 2009

answer the phone SMILING (ugh..)



We had a ridiculously long meeting today. Actually it was customer service training... 4 1/2 hours of it. I guess, if you're a total customer service ninny, 41/2 hours is not at all excessive. But I'm an ace at lyin--umm, er, I mean an ace at good customer service practices. So I paid more attention to my very thorough note taking.




I'll share with you here all that I learned---


1 comment:

Jill said...

I particularly like the fish in the upper right hand corner of the first page. Well done!